amazon-connect

2/29/2024, 12:00:00 AM ~ 3/1/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Redshift announces support for scoped permissions and object-level privileges in data sharing Amazon Redshift customers can now use scoped permissions to manage permissions for a role or user on a database or schema scope, avoiding the need to manually grant permissions on every object. Scoped permissions apply to objects in the selected scope when you grant or revoke the permission, as well as to new objects created after you grant or revoke the permission....

2/23/2024, 12:00:00 AM ~ 2/26/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides time zone support for agent shift profiles Amazon Connect now provides time zone setting for shift profiles in agent scheduling, enabling contact center managers to reduce time spent configuring and maintaining agent shift configurations. Amazon EMR Serverless is now available in Europe (Spain) Region Amazon EMR is excited to announce that Amazon EMR Serverless is now available in Europe (Spain) Region....

2/6/2024, 12:00:00 AM ~ 2/7/2024, 12:00:00 AM (UTC) Recent Announcements Amazon CloudWatch Synthetics releases NodeJS/Puppeteer Runtime versions 6.2, version 5.2 and Python/Selenium Runtime version 2.1 Amazon CloudWatch Synthetics announces release of Synthetics NodeJS Runtime versions - syn-nodejs-puppeteer-6.2, syn-nodejs-puppeteer-5.2 - and Python Runtime version - syn-python-selenium-2.1. This release brings updated Chromium dependency libs for forward compatibility with Lambda OS and adds new Lambda Ephemeral Storage usage metric in customer account. To learn more, see release notes....

2/2/2024, 12:00:00 AM ~ 2/5/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Cases now provides audit history on cases Amazon Connect Cases now provides audit history on cases, a chronological record showing which users worked on the case and what changes they made. With this launch, contact center agents and managers can more easily review case history for improved collaboration, quality assurance, and compliance, such as showing that a case was handled according to standard operating procedures....

1/18/2024, 12:00:00 AM ~ 1/19/2024, 12:00:00 AM (UTC) Recent Announcements AWS IAM Identity Center is now available in the Middle East (UAE) AWS Region You can now deploy AWS IAM Identity Center in the Middle East (UAE) AWS Region. With the addition of this AWS Region, IAM Identity Center is now available in 29 AWS Regions globally. Amazon Connect now allows contact center managers to join ongoing chats Amazon Connect now supports barge-in for chat, a capability that enables contact center managers to join and participate in ongoing customer service chats to help ensure that even the most complex customer issues are resolved quickly and accurately....