amazon-connect

11/13/2023, 12:00:00 AM ~ 11/14/2023, 12:00:00 AM (UTC) Recent Announcements AWS launches a new Local Zone in Dallas, Texas Today, AWS announces the general availability of a new Local Zone in Dallas, Texas. This new AWS Local Zone comes with Amazon EC2 C6i, M6i, R6i, C6gn, and M6g instances and Amazon EBS volume types gp2, gp3, io1, sc1, and st1. You can also access Amazon ECS, Amazon EKS, Application Load Balancer, and AWS Direct Connect in this new Local Zone to support a broad set of workloads at the edge....

11/10/2023, 12:00:00 AM ~ 11/13/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect reduces telephony pricing across South America Amazon Connect has reduced prices for Peru in US East (N. Virginia) and US West (Oregon) regions. This includes reductions of Peru Direct Inward Dial (DID) minutes by 25% from $0.0100/min to $0.0075/min, Toll Free (TFN) minutes by 37% from $0.1920/min to $0.1216min, and Outbound minutes by 55% from $0.0150/min to $0.0067/min....

11/6/2023, 12:00:00 AM ~ 11/7/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now makes it easier to deliver persistent chat experiences for your customers Amazon Connect now offers a new flow block to enable persistent chats, making it easier to deliver long lasting chat experiences for your customers. Persistent chats enable customers to resume previous conversations with the context, metadata, and transcripts carried over, eliminating the need for customers to repeat themselves and allowing agents to provide personalized service with access to the entire conversation history....

11/1/2023, 12:00:00 AM ~ 11/2/2023, 12:00:00 AM (UTC) Recent Announcements Announcing Favorites feature to organize AWS Systems Manager Documents and Runbooks in the AWS GovCloud (US) Regions Today, we are excited to announce Systems Manager Document Favorites is available in the AWS GovCloud (US) Regions. Favorites is a quick way for customers to find and execute their most important and frequently used documents and runbooks. Documents and runbooks define the actions that Systems Manager performs on your managed instances and other AWS resources....

10/30/2023, 12:00:00 AM ~ 10/31/2023, 12:00:00 AM (UTC) Recent Announcements AWS Elemental MediaTailor now available in seven additional regions AWS Elemental MediaTailor now available in the Europe (Paris), Europe (Stockholm), Canada (Central), Asia Pacific (Seoul), Asia Pacific (Osaka), Asia Pacific (Melbourne), and South America (Sao Paulo) regions. You may now configure and operate MediaTailor using the console or API endpoints in these regions. Amazon QuickSight launches Custom Total for Table and Pivot table charts...