amazon-connect

11/28/2023, 12:00:00 AM ~ 11/29/2023, 12:00:00 AM (UTC) Recent Announcements AWS announces Amazon Q (Preview) Today, AWS announces Amazon Q, a new generative AI–powered assistant that is specifically designed for work and can be tailored to your business to have conversations, solve problems, generate content, and take actions using the data and expertise found in your company’s information repositories, code, and enterprise systems. Amazon Connect launches no-code UI builder to configure step-by-step guides...

11/20/2023, 12:00:00 AM ~ 11/21/2023, 12:00:00 AM (UTC) Recent Announcements Amazon RDS for PostgreSQL now supports major version 16 Amazon Relational Database Service (Amazon RDS) for PostgreSQL now supports major version 16, starting with PostgreSQL version 16.1. RDS for PostgreSQL 16.1 includes support for logical decoding on read replicas, logical replication from standbys, and over 90 PostgreSQL extensions such as pgactive, pgvector, pg_tle, h3-pg, pg_cron, and rdkit. PostgreSQL 16 introduces a number of performance and visibility improvements including greater query parallelism, SIMD CPU acceleration, and a ‘pg_stat_io’ view that provides statistics on I/O usage....

11/17/2023, 12:00:00 AM ~ 11/20/2023, 12:00:00 AM (UTC) Recent Announcements Enhancements to AWS Partner Analytics Dashboard To help you measure and maximize your investments, the AWS Partner Analytics Dashboard now consolidates data insights from AWS Marketplace and APN Customer Engagements (ACE) in AWS Partner Central—providing you a single pane of glass view of your AWS business activities. Programmatically create and manage SMS phone numbers with Amazon Pinpoint Today, Amazon Pinpoint launched registration capabilities for developers who build SaaS applications....

11/15/2023, 12:00:00 AM ~ 11/16/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches updated hours of operation UI with CloudTrail support Amazon Connect launches a new hours of operation UI with an enhanced user experience, AWS CloudTrail coverage and tagging. Hours of operation let you indicate when your call center is open, and are used when building flows and routing contacts to agents. Now when your operating hours are configured or modified in the Amazon Connect admin website, a record of that activity is available in AWS CloudTrail for visibility, reporting, and compliance....

11/14/2023, 12:00:00 AM ~ 11/15/2023, 12:00:00 AM (UTC) Recent Announcements Amazon ElastiCache for Redis version 7.1 is generally available Amazon ElastiCache for Redis version 7.1 is now generally available. This release contains performance improvements which enable workloads to drive higher throughput and lower operation latencies. ElastiCache customers can achieve over 1 million requests per second per node on r7g.4xlarge or larger. Amazon ElastiCache for Redis version 7.1 can achieve up to 100% more throughput and 50% lower P99 latency, compared to Elasticache for Redis version 7....