amazon-connect

2/2/2024, 12:00:00 AM ~ 2/5/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Cases now provides audit history on cases Amazon Connect Cases now provides audit history on cases, a chronological record showing which users worked on the case and what changes they made. With this launch, contact center agents and managers can more easily review case history for improved collaboration, quality assurance, and compliance, such as showing that a case was handled according to standard operating procedures....

1/18/2024, 12:00:00 AM ~ 1/19/2024, 12:00:00 AM (UTC) Recent Announcements AWS IAM Identity Center is now available in the Middle East (UAE) AWS Region You can now deploy AWS IAM Identity Center in the Middle East (UAE) AWS Region. With the addition of this AWS Region, IAM Identity Center is now available in 29 AWS Regions globally. Amazon Connect now allows contact center managers to join ongoing chats Amazon Connect now supports barge-in for chat, a capability that enables contact center managers to join and participate in ongoing customer service chats to help ensure that even the most complex customer issues are resolved quickly and accurately....

1/12/2024, 12:00:00 AM ~ 1/15/2024, 12:00:00 AM (UTC) Recent Announcements AWS Lambda now supports SnapStart for Java functions in 5 additional regions AWS Lambda now supports SnapStart for Java functions in 5 additional AWS Regions: Middle East (UAE), Europe (Spain, Zurich), and Asia Pacific (Hyderabad, Melbourne). Private Access to the AWS Management Console is available in 7 additional AWS Regions Today, AWS announces the availability of AWS Management Console Private Access in Asia Pacific (Sydney), Asia Pacific (Seoul), Asia Pacific (Hyderabad), Asia Pacific (Mumbai), Asia Pacific (Tokyo), Europe (London), and Canada (Central) Regions....

1/10/2024, 12:00:00 AM ~ 1/11/2024, 12:00:00 AM (UTC) Recent Announcements Amazon ElastiCache now supports additional sizes of network-optimized C7gn nodes Amazon ElastiCache now supports additional sizes of the Graviton3-based network-optimized C7gn node type. ElastiCache C7gn nodes feature the new 5th generation AWS Nitro Cards and enable you to achieve the highest network bandwidth across ElastiCache node families for network-intensive workloads. With this launch, ElastiCache C7gn nodes are available in 7 different node sizes (large to 16xlarge) for increased scalability....

1/4/2024, 12:00:00 AM ~ 1/5/2024, 12:00:00 AM (UTC) Recent Announcements AWS Systems Manager now supports SSM Agent version update in the context of an Application Application Manager, a capability of AWS Systems Manager that helps DevOps engineers investigate and remediate issues in the context of their applications, now supports AWS Systems Manager Agent (SSM Agent) automatic version updates in the context of an Application. Amazon OpenSearch Service now supports TLS 1....