amazon-connect

12/11/2024, 12:00:00 AM ~ 12/12/2024, 12:00:00 AM (UTC) Recent Announcements Amazon EC2 M7i-flex & M7i instances now available in Asia Pacific (Jakarta) region Starting today, Amazon Elastic Compute Cloud (Amazon EC2) M7i-flex and M7i instances powered by custom 4th Gen Intel Xeon Scalable processors (code-named Sapphire Rapids) are available in Asia Pacific (Jakarta) region. These custom processors, available only on AWS, offer up to 15% better performance over comparable x86-based Intel processors utilized by other cloud providers....

11/25/2024, 12:00:00 AM ~ 11/26/2024, 12:00:00 AM (UTC) Recent Announcements AWS Cloud WAN simplifies on-premises connectivity via AWS Direct Connect AWS Cloud WAN now supports native integration with AWS Direct Connect, simplifying connectivity between your on-premises networks and the AWS cloud. The new capability enables you to directly attach your Direct Connect gateways to Cloud WAN without the need for an intermediate AWS Transit Gateway, allowing seamless connectivity between your data centers or offices with AWS Virtual Private Clouds (VPCs) across AWS regions globally....

11/22/2024, 12:00:00 AM ~ 11/25/2024, 12:00:00 AM (UTC) Recent Announcements AWS Application Load Balancer introduces Certificate Authority advertisement to simplify client behavior while using Mutual TLS Application Load balancer (ALB) now supports advertise Certificate Authority (CA) subject name stored in its associated Trust Store to simplify the certificate selection experience. By enabling this feature, the ALB will send a list of CA subject names to clients attempting to connect to the load balancer....

11/18/2024, 12:00:00 AM ~ 11/19/2024, 12:00:00 AM (UTC) Recent Announcements Amazon EC2 X2iezn instances are now available in additional AWS region Starting today, memory optimized Amazon EC2 X2iezn instances are available in Middle East (UAE). Amazon EC2 X2iezn instances are powered by 2nd generation Intel Xeon Scalable processors with an all core turbo frequency of up to 4.5 GHz, the fastest in the cloud. These instances are a great fit for electronic design automation (EDA) workloads as well as relational databases that benefit from high single-threaded processor performance and a large memory footprint....

11/1/2024, 12:00:00 AM ~ 11/4/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches support for callbacks when using Chats and Tasks Amazon Connect now enables you to request callbacks from Chats and Tasks in addition to voice calls. For example, if a customer reaches out after hours when no agent is available, they can request a callback by sending a chat message or completing a webform request (via Tasks). Callbacks allow end-customers to get a call from an available agent during normal business hours, without requiring them to stay on the line....