amazon-connect

1/13/2026, 12:00:00 AM ~ 1/14/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Neptune Database now supports R7g and R8g instances in 5 additional regions Amazon Neptune Database now supports Graviton3-based R7g and Graviton4-based R8g instances for Amazon Neptune engine versions 1.4.5 or above, in Asia Pacific (Hong Kong), Asia Pacific (Osaka), Asia Pacific (Singapore), Canada (Central) and US West (N. California). R7g and R8g instances are priced -16% vs R6g.\n Graviton3-based R7g are the first AWS database instances to feature the latest DDR5 memory, enabling high-speed access to data in memory....

1/12/2026, 12:00:00 AM ~ 1/13/2026, 12:00:00 AM (UTC) Recent Announcements Amazon SageMaker HyperPod now validates service quotas before creating clusters on console Amazon SageMaker HyperPod console now validates service quotas for your AWS account before initiating cluster creation, enabling you to confirm sufficient quota availability before provisioning begins. SageMaker HyperPod helps you provision resilient clusters for running AI/ML workloads and developing state-of-the-art models such as large language models (LLMs), diffusion models, and foundation models (FMs)....

1/2/2026, 12:00:00 AM ~ 1/5/2026, 12:00:00 AM (UTC) Recent Announcements AWS Clean Rooms now supports detailed monitoring for collaboration queries Today, AWS Clean Rooms announces the launch of detailed monitoring for SQL queries in a collaboration. This new capability publishes detailed metrics to CloudWatch for operational monitoring of collaborations, including query performance and resource utilization.\n You can choose to publish detailed monitoring metrics for SQL queries run in a Clean Rooms collaboration to CloudWatch, helping you improve the observability for your workloads at scale....

12/29/2025, 12:00:00 AM ~ 12/30/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect dashboards now support filtering metrics based on custom business dimensions Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your unique business need. For example, if your queue handles contacts across product lines, you can filter metrics by product line to compare handle times and determine where agents need product training....

12/26/2025, 12:00:00 AM ~ 12/29/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect expands automated agent performance evaluations to 5 additional languages Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in another language....