amazon-connect

11/1/2024, 12:00:00 AM ~ 11/4/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches support for callbacks when using Chats and Tasks Amazon Connect now enables you to request callbacks from Chats and Tasks in addition to voice calls. For example, if a customer reaches out after hours when no agent is available, they can request a callback by sending a chat message or completing a webform request (via Tasks). Callbacks allow end-customers to get a call from an available agent during normal business hours, without requiring them to stay on the line....

10/28/2024, 12:00:00 AM ~ 10/29/2024, 12:00:00 AM (UTC) Recent Announcements AWS Trust & Safety Center is now available on AWS re:Post Starting today, the AWS Trust & Safety Center is available on AWS re:Post. The AWS Trust & Safety Center provides AWS customers with information on how to report activity or content on AWS that they suspect is abusive, and how to handle abuse notices sent by AWS Trust & Safety....

10/23/2024, 12:00:00 AM ~ 10/24/2024, 12:00:00 AM (UTC) Recent Announcements AWS WAF Bot and Fraud Control RuleGroup is now available in 6 additional AWS Regions Starting today, you can use AWS WAF Bot and Fraud Control RuleGroup in 6 additional AWS regions: Middle East (UAE), Europe (Spain), Europe (Zurich), Asia Pacific (Hyderabad), AWS Asia Pacific (Melbourne), and Israel (Tel Aviv). With this launch, AWS WAF Bot and Fraud Control is available in all AWS Regions, except Canada West (Calgary), AWS Asia Pacific (Malaysia) Region, the AWS GovCloud (US) Regions and the China Regions....

10/11/2024, 12:00:00 AM ~ 10/14/2024, 12:00:00 AM (UTC) Recent Announcements Bring your conversations to WhatsApp with AWS End User Messaging Social AWS announces End User Messaging Social, enabling developers to message their end users on WhatsApp, the world’s most popular messaging app with over 2.7 billion users. With this release, developers can create rich messaging experiences on WhatsApp with multimedia content and interactive features. They can now use WhatsApp alongside End User Messaging SMS and Push notifications as part of their messaging strategy, ensuring they can communicate to their end users through the channels they prefer most....

10/9/2024, 12:00:00 AM ~ 10/10/2024, 12:00:00 AM (UTC) Recent Announcements Amazon EventBridge Schema Registry now in the AWS GovCloud (US) Regions The Amazon EventBridge Schema Registry and Schema Discovery service is now available in the AWS GovCloud (US-East) and AWS GovCloud (US-West) Regions, allowing you to discover and store event structure - or schema - in a shared, central location. You can download code bindings for those schemas for Java, Python, Typescript, and Golang so it’s easier to use events as objects in your code....