2024-09-13
9/13/2024, 12:00:00 AM ~ 9/16/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect expands AWS CloudFormation support for agent hierarchies Amazon Connect now provides AWS CloudFormation for configuring agent hierarchy structures. You can use CloudFormation templates to programmatically deploy Amazon Connect hierarchy levels in a secure, efficient, and repeatable way, reducing the risk of human error from manual configuration. CloudFormation allows you to track changes over time, apply updates in a controlled and automated manner, and includes version controls so you can easy roll back changes if needed....