2022-06-10
6/10/2022, 12:00:00 AM ~ 6/13/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect forecasting, capacity planning, and scheduling, now available in the Asia Pacific (Sydney) AWS region Amazon Connect forecasting, capacity planning, and scheduling (preview) are now available in the Asia Pacific (Sydney) AWS region. Machine-learning powered capabilities make it easier for contact center managers to help predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time....