2026-10-22

10/22/2026, 12:00:00 AM ~ 10/23/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Customer now supports customizing the Customer Profiles app on the agent workspace Amazon Connect Customer Profiles now allows administrators to customize which customer data that agents see in the agent workspace, and how it is displayed, using layouts they build in Profile Explorer. Customer Profiles provides agents with a real-time, unified view of each customer during interactions, combining contact history with customer data from multiple sources....

October 22, 2026

2026-10-21

10/21/2026, 12:00:00 AM ~ 10/22/2026, 12:00:00 AM (UTC) Recent Announcements AWS Transform adds storage migration assessments for Amazon S3, EBS, EFS, and FSx Migration assessments in AWS Transform now evaluate on-premises storage for migration to AWS. Instead of manually analyzing thousands of volumes across protocols, capacity, and performance, you upload a storage inventory and AWS Transform does the mapping for you. It matches each workload to the best-fit service, sizes the recommendation, and projects costs to produce a total cost of ownership business case....

October 21, 2026

2026-10-20

10/20/2026, 12:00:00 AM ~ 10/21/2026, 12:00:00 AM (UTC) Recent Announcements Polly Generative engine upgraded with more natural speech, 14 new voices, and 2 new languages Today, we are introducing a new model behind the Amazon Polly Generative engine that delivers more natural-sounding, accurate speech output with low latency. With this upgrade, you get access to an enhanced voice portfolio with higher overall quality, 14 new voices across nine locales, and two new languages—Hindi and Finnish—now generally available on the Generative engine for the first time....

October 20, 2026

2026-10-19

10/19/2026, 12:00:00 AM ~ 10/20/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Customer Global Resiliency now provides business users visibility into resiliency readiness across linked Regions Amazon Connect Customer Global Resiliency now provides a Global Resiliency page in the admin website, giving administrators a single place to review their Region switch readiness. The page shows an overall readiness status and lists the resources that Global Resiliency natively replicates, including which resource types are in sync, which are still pending synchronization, and which need action....

October 19, 2026

2026-10-16

10/16/2026, 12:00:00 AM ~ 10/19/2026, 12:00:00 AM (UTC) Recent Announcements Amazon CloudWatch log centralization now available in AWS GovCloud and additional commercial Regions Amazon CloudWatch log centralization is now available in AWS GovCloud (US) and 13 additional commercial Regions. CloudWatch log centralization copies log data from multiple AWS accounts and Regions into a single destination account, integrating with AWS Organizations for efficient aggregation without the need for custom solutions.\nWith this launch, organizations in the AWS GovCloud (US) partition and commercial partition can each centralize logs across their accounts and Regions for centralized monitoring....

October 16, 2026