2026-10-22
10/22/2026, 12:00:00 AM ~ 10/23/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Customer now supports customizing the Customer Profiles app on the agent workspace Amazon Connect Customer Profiles now allows administrators to customize which customer data that agents see in the agent workspace, and how it is displayed, using layouts they build in Profile Explorer. Customer Profiles provides agents with a real-time, unified view of each customer during interactions, combining contact history with customer data from multiple sources....