12/29/2025, 12:00:00 AM ~ 12/30/2025, 12:00:00 AM (UTC)
Recent Announcements Amazon Connect dashboards now support filtering metrics based on custom business dimensions
Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your unique business need. For example, if your queue handles contacts across product lines, you can filter metrics by product line to compare handle times and determine where agents need product training....