Headlines

12/29/2025, 12:00:00 AM ~ 12/30/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect dashboards now support filtering metrics based on custom business dimensions Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your unique business need. For example, if your queue handles contacts across product lines, you can filter metrics by product line to compare handle times and determine where agents need product training....

12/26/2025, 12:00:00 AM ~ 12/29/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect expands automated agent performance evaluations to 5 additional languages Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in another language....

12/25/2025, 12:00:00 AM ~ 12/26/2025, 12:00:00 AM (UTC) Recent Announcements No updates. AWS Blogs AWS Japan Blog (Japanese) AWS AI League: Model Customization and Agent Showdown Introducing Sunbridge Co., Ltd.’s AWS-generated AI example “Automating part of the training work by constructing a training AI coach for recruiters, reducing man-hours by 360 hours per year and improving the quality of training” Data Replication configuration example using Replication Open Source Project Amazon EKS Anywhere Weekly Release 2025-12-25

12/24/2025, 12:00:00 AM ~ 12/25/2025, 12:00:00 AM (UTC) Recent Announcements No updates. AWS Blogs AWS Japan Blog (Japanese) 3 powerful new features that enhance the Amazon Connect flow module Simplifying contact center operations with Amazon Connect Data Tables AWS re:Invent 2025: A transformative moment in healthcare life sciences Building a credit card payment processing platform on AWS Maximizing LTV for EC operators with CRM that doesn’t depend on people AI autopilot CRM development case using Amazon Bedrock AgentCore Real-time vehicle security built by Rivian and Volkswagen Technology Group on Amazon Kinesis Video Streams AWS Big Data Blog Simplified management of Amazon MSK with natural language using Kiro CLI and Amazon MSK MCP Server The Internet of Things on AWS – Official Blog AWS IoT Services Alignment with the European Union Cyber Resilience Act (EU CRA) Artificial Intelligence Programmatically creating an IDP solution with Amazon Bedrock Data Automation AI agent-driven browser automation for enterprise workflow management Agentic QA automation using Amazon Bedrock AgentCore Browser and Amazon Nova Act Optimizing LLM inference on Amazon SageMaker AI with BentoML’s LLM- Optimizer

12/23/2025, 12:00:00 AM ~ 12/24/2025, 12:00:00 AM (UTC) Recent Announcements Oracle Database@AWS is now available in three additional AWS Regions Oracle Database@AWS is now generally available in three additional AWS Regions - US-East-2 (Ohio), EU-Central-1 (Frankfurt), and AP-Northeast-1 (Tokyo). Oracle Database@AWS enables customers to access database services on Oracle Cloud Infrastructure (OCI) managed Oracle Exadata systems within AWS data centers. With this launch, customers in the EU and Japan with in-region data residency requirements can easily migrate on-premises Oracle Exadata applications to AWS....