2025-07-25
7/25/2025, 12:00:00 AM ~ 7/28/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches forecast editing UI Amazon Connect now simplifies forecast editing with a new UI experience, enabling planners to make adjustments quickly and better respond to changing contact patterns. With this launch, users can select a forecast, make edits—such as increasing contact volume by a percentage or setting exact values—across specific date ranges, queues, and channels, preview and apply changes within the forecasting UI....