2025-02-04
2/4/2025, 12:00:00 AM ~ 2/5/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations Contact Lens now enables businesses to send automatic email notifications to agents when their contacts are evaluated, so they can review the evaluations and improve their performance. Managers can create rules to send emails based on specific evaluation criteria. For example, you can set up automatic notifications for agents who receive evaluation scores below 50%, ensuring prompt attention to performance opportunities....